Please read these terms carefully before using Aura Sky Pool services
Welcome to Aura Sky Pool Dubai. By accessing our facilities, making a reservation, or using any of our services, you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and Aura Sky Pool, operated at Palm Tower, Palm Jumeirah, Dubai, UAE.
If you do not agree with any part of these terms, you must not use our services or access our facilities. We reserve the right to modify these terms at any time, and your continued use of our services following any changes indicates your acceptance of the new terms.
All guests must make advance reservations to access Aura Sky Pool. Walk-in access is subject to availability and cannot be guaranteed. Reservations can be made through our official website at auraskypool.com, by phone at +971 52 693 4802, or via email at info@auraskypool.ae.
Important: First-time visitors are eligible for an exclusive discount when booking through our official channels. This offer is non-transferable and valid for one-time use only.
Aura Sky Pool is an adults-only facility. All guests must be 21 years of age or older to access the premises. Valid government-issued photo identification will be required upon entry. We reserve the right to refuse entry to anyone who cannot provide adequate proof of age.
To ensure an exceptional experience for all guests, we maintain strict capacity limits. Standard reservations include a 4-hour access period. Extended stays may be available subject to capacity and additional fees. We reserve the right to limit visit duration during peak periods.
Aura Sky Pool maintains an upscale atmosphere. Appropriate swimwear is required in pool areas. Cover-ups, resort wear, or smart casual attire is required in dining and lounge areas. The following items are not permitted:
All guests are expected to conduct themselves in a respectful and appropriate manner. The following behaviors are strictly prohibited:
Zero Tolerance Policy: Aura Sky Pool maintains a zero-tolerance policy for violence, threats, illegal activities, or behavior that compromises the safety and enjoyment of other guests. Violation will result in immediate removal without refund and may result in permanent ban from the facility.
The infinity pool is designed for leisure swimming and relaxation. Guests must adhere to all posted safety guidelines and instructions from lifeguards and staff. Children are not permitted in the facility. All guests swim at their own risk.
For the safety and comfort of all guests, the following health-related policies apply:
In the event of an emergency, guests must follow all instructions from staff immediately. Emergency exits are clearly marked throughout the facility. Trained lifeguards and first aid personnel are on duty during all operating hours.
For guest safety, the pool may be temporarily closed during adverse weather conditions including lightning, high winds, or extreme temperatures. In such cases, guests will be offered alternative indoor amenities or the option to reschedule their visit without penalty.
Aura Sky Pool offers premium dining and beverage services featuring signature cocktails, gourmet cuisine, and refreshments. All food and beverage orders are subject to applicable service charges and taxes. Minimum spend requirements may apply during peak periods.
Alcoholic beverages are served in accordance with UAE laws and regulations. Valid identification proving age 21 or older is required. We reserve the right to refuse service to any guest who appears intoxicated. Responsible consumption is expected and encouraged.
Outside food and beverages are strictly prohibited. Exceptions may be made for medical dietary requirements with advance notice and approval from management. Special dietary needs can be accommodated with 48 hours advance notice.
Our staff is committed to providing exceptional service. However, during peak periods, service times may vary. Gratuities are appreciated but not mandatory. A service charge may be automatically added to food and beverage bills.
We accept the following payment methods:
All prices are listed in UAE Dirhams (AED) and are subject to change without notice. Prices displayed on our website and promotional materials are accurate at the time of publication but may be adjusted based on seasonal demand, special events, or operational requirements.
First Visit Discount: New guests receive an exclusive discount on their first visit when booking through official channels. This discount cannot be combined with other offers and is valid for one-time use per person.
The following additional charges may apply:
Refunds are processed according to our cancellation policy outlined in Section 2.3. Refunds for eligible cancellations will be issued to the original payment method within 7-10 business days. Service fees and processing charges are non-refundable.
By accessing Aura Sky Pool facilities, you acknowledge and accept the inherent risks associated with swimming, pool activities, and elevated locations. You agree to assume full responsibility for any risks, injuries, or damages, known or unknown, which might occur as a result of your participation in activities at our facility.
To the fullest extent permitted by law, Aura Sky Pool, its owners, operators, employees, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:
Aura Sky Pool is not responsible for lost, stolen, or damaged personal property. Secure storage lockers are available for guest use. We strongly recommend that guests do not bring valuable items to the facility. Any items left behind will be held in lost and found for 30 days before disposal.
Guests are encouraged to maintain adequate personal health and travel insurance. Aura Sky Pool's insurance coverage does not extend to personal injuries or property damage sustained by guests except where required by law.
Medical Emergencies: While we maintain trained staff and emergency protocols, guests are responsible for their own medical care and expenses. Emergency medical services will be contacted when necessary, but associated costs are the responsibility of the guest.
Guests are welcome to take personal photographs and videos for private use. However, photography or videography of other guests without their explicit consent is strictly prohibited. Professional photography equipment, drones, and commercial filming require advance written permission from management.
Aura Sky Pool reserves the right to photograph and video record activities within the facility for promotional, marketing, and security purposes. By entering the premises, you consent to being photographed or recorded and grant Aura Sky Pool the right to use such images in promotional materials without compensation.
We encourage guests to share their experiences on social media. When posting, please:
All content, including but not limited to photographs, videos, logos, designs, and written materials produced by or for Aura Sky Pool, is protected by copyright and trademark laws. Unauthorized use, reproduction, or distribution of this content is prohibited.
We collect personal information necessary to provide our services, including name, contact details, payment information, and identification documents. This information is collected in accordance with UAE data protection laws and our Privacy Policy.
Your personal information may be used for:
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
We do not sell your personal information to third parties. Information may be shared with service providers necessary for operations (payment processors, booking systems) under strict confidentiality agreements. For complete details, please refer to our Privacy Policy available at auraskypool.com/privacy_policy.html.
Aura Sky Pool is available for private events, corporate functions, and special celebrations. Private bookings require advance arrangements and are subject to minimum spend requirements. Contact our events team at info@auraskypool.ae for detailed information and availability.
Private event bookings are governed by separate event contracts in addition to these Terms of Service. Event-specific terms may include:
During holidays, special events, and peak seasons, modified terms, pricing, and policies may apply. These will be clearly communicated at the time of booking. Special event tickets are typically non-refundable and non-transferable.
Aura Sky Pool is committed to providing accessible facilities. The venue includes elevator access, accessible restrooms, and accommodations for guests with mobility challenges. Please inform us of any specific accessibility needs when making your reservation.
Certified service animals are permitted in designated areas of the facility in accordance with UAE regulations. Emotional support animals and pets are not permitted. Documentation may be required for service animals.
We strive to accommodate dietary restrictions and allergies. Please provide detailed information about dietary requirements at least 48 hours before your visit. While we make every effort to prevent cross-contamination, we cannot guarantee a completely allergen-free environment.
These Terms of Service are governed by and construed in accordance with the laws of the United Arab Emirates and the Emirate of Dubai. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Dubai.
In the event of any dispute, claim, or controversy, we encourage guests to first contact our management team to seek an amicable resolution. Most concerns can be resolved through direct communication.
If a dispute cannot be resolved through direct negotiation, both parties agree to submit to binding arbitration in Dubai under the rules of the Dubai International Arbitration Centre (DIAC). The arbitration shall be conducted in English, and the decision shall be final and binding.
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.
Aura Sky Pool reserves the right to modify, amend, or update these Terms of Service at any time without prior notice. Changes will be effective immediately upon posting to our website. Material changes will be communicated to guests with active reservations via email.
Your continued use of our services following any modifications indicates your acceptance of the updated terms. We recommend reviewing these terms periodically to stay informed of any changes. The "Last Updated" date at the top of this document indicates when the most recent revisions were made.
If you do not agree with any modifications to these terms, you must discontinue use of our services and cancel any future reservations in accordance with our cancellation policy.
If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the provision shall be severed from these terms, and the remaining provisions shall continue in full force and effect.
No waiver of any term or condition of these Terms of Service shall be deemed a further or continuing waiver of such term or any other term. Aura Sky Pool's failure to assert any right or provision under these terms shall not constitute a waiver of such right or provision.
These Terms of Service, together with our Privacy Policy and any additional terms provided at the time of booking, constitute the entire agreement between you and Aura Sky Pool regarding the use of our services and supersede all prior agreements and understandings, whether written or oral.
For questions, concerns, or clarifications regarding these Terms of Service, or for any other inquiries about Aura Sky Pool, please contact us through the following channels:
Our team is here to assist you with any questions or concerns
Aura Sky Pool
Palm Tower, Palm Jumeirah
Dubai, United Arab Emirates
Phone: +971 52 693 4802
Email: info@auraskypool.ae
Operating Hours:
Daily: 10:00 AM - 10:00 PM
Customer Service: 9:00 AM - 11:00 PM
We strive to respond to all inquiries within 24 hours during business days. For urgent matters related to existing reservations, please call our direct line. For general information, visit our website at auraskypool.com.
By making a reservation, accessing our facilities, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service in their entirety. You confirm that you are at least 21 years of age and have the legal capacity to enter into this binding agreement.
You further acknowledge that you have had the opportunity to ask questions and seek clarification regarding any aspect of these terms that you do not understand. If you have any concerns or require additional information before accepting these terms, please contact our team at info@auraskypool.ae.
Important Notice: These Terms of Service are designed to ensure a safe, enjoyable, and luxurious experience for all guests at Aura Sky Pool. We appreciate your cooperation in adhering to these guidelines and look forward to providing you with an unforgettable experience in the sky.
Thank you for choosing Aura Sky Pool Dubai. We look forward to welcoming you to our exclusive infinity pool experience with breathtaking 360° views of the Dubai skyline and Arabian Gulf.